Coperto / Portfolio / Мята LoungeWith us since 2024
Мята Lounge
One site model across 260 venues, half of them franchised
- Segment
- Lounge chain / franchising
- Geography
- 260+ venues, 11 countries
- With us since
- 2024
The country’s largest lounge chain, founded in 2014, running two formats — Myata Platinum with a full kitchen and the classic Myata Lounge. It has its own loyalty programme with up to 20% cashback and a mobile app. The chain’s core challenge is its franchise structure: every venue has its own manager and habits, yet the brand standard has to hold identically.
What we did
- 01Raised a single collection loop over franchisee POS systems: a venue connects in one evening, with no hardware swap and no access to its bank account.
- 02Launched an automatic 86 list for tobacco mixes — the most common cause of a ruined evening in a lounge. A line goes out of stock before a guest can order it.
- 03Merged table and VIP-room bookings into one grid with deposits, kept separate for Platinum and the classic format.
- 04Built a chain-wide digest for head office: anomalous discounts, idle rooms, revenue drift against each franchisee’s own history.
What changed
- −63%
- Friday double bookings
- 11 мин
- write-off to 86 list
- 186
- venues on the loop
Modules deployed
- M-01FloorBookings, seating, overbooking
- M-0286 listStock, write-offs, dish availability
- M-05GuestProfile, visit history, returns
- M-06DigestManager digest, anomalies, reporting
Handover
Tell us what hurts on your floor right now
The first conversation takes twenty minutes and no slide deck. We need to know which routine eats your shift. Then we will say plainly whether we help here or not.